Welcome to https://xsnatched.com/. These terms and conditions (the “Conditions”) apply to your use of https://xsnatched.com/ (the “Website”), which is operated by XSnatched, a company registered in England and Wales. In these Conditions, “you” refers to any individual accessing the Website, and “we” or “us” refers to XSnatched. By using the Website, you acknowledge and agree to be bound by these Conditions. If you do not agree to these Conditions, please do not use or access the Website.

The following terms and conditions apply between you and XSnatched when you purchase any product(s) (“Product/s”) from us. Please read these Conditions of Sale alongside our Conditions of Use.

We strive to represent the colours of our products as accurately as possible. However, the colours you see may vary depending on your screen settings, and we cannot be held responsible for any differences caused by your browser, monitor, or computer system. All descriptions, photographs, specifications, and illustrations on the XSnatched website are provided solely to give a general impression of the products and do not form part of any contract with you. No warranty or guarantee, whether express or implied, is given in this respect.

All sizes and measurements are approximate, though we make every effort to ensure accuracy. Please refer to our size guide for further details. We take great care to ensure that all product information, descriptions, and prices are correct at the time they are entered into our system. Prices may change without notice and include VAT where applicable.

Your purchase contract through https://xsnatched.com/ is with XSnatched, and by placing an order, you confirm that all Products are for your personal, private use and not for resale. All prices shown on our Website are in Pounds Sterling and, unless stated otherwise, include VAT. Postage and packaging are not included in the product price and will be charged at the rates outlined in our delivery section. We accept payments via PayPal, American Express, Visa, Apple Pay, and Klarna.

Once you have completed checkout and your order has been confirmed, no further changes can be made. Please ensure all details are correct before selecting the confirm button.

We must receive full payment for the Products you order before your purchase can be accepted. Once payment has been processed, we will confirm acceptance of your order by sending an email to the address provided during checkout.

We reserve the right to refuse any order or cancel a contract. Reasons for non-acceptance or cancellation may include, but are not limited to:

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  The Product being temporarily or permanently out of stock
  
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  Our inability to obtain payment authorisation
  
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  An error in the Product information, such as pricing or promotional details
  

If any issues arise with your order, we will contact you. Should we refuse an order or cancel your contract, you will be notified by email and any payment already taken will be refunded to your account as soon as possible, and in any case within 7 days of the order. We are not obliged to offer additional compensation for any disappointment caused.

If you place an order for a Product that is later reduced in a sale before it has been delivered, please contact us. We will inform you whether the Product has been dispatched, and the following terms will apply:

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  If the Product has not yet been dispatched: We will refund the difference between the amount paid and the current sale price, subject to our right to cancel as set out above.
  
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  If the Product has already been dispatched: Once received, you may return it following our returns policy and request a refund, then re-order the Product at the sale price.
  

Most orders are dispatched within 48–72 hours, subject to payment being received and stock availability. If any items are out of stock, we will contact you as soon as possible by email and/or phone. Postage and packaging charges will be shown at checkout.

All deliveries require a signature upon receipt. If you are unavailable at the time of delivery, the courier will offer an alternative time slot. If a delivery attempt is made and a card is left, and you do not collect the parcel from the local depot, we cannot issue a refund until the items are returned to us. If you still wish to receive the products, we can re-dispatch the parcel once it has been returned, though a re-posting fee will apply.

You must notify us as soon as possible if your parcel has not arrived, and no later than 16 working days from the dispatch date. Failure to do so may affect our ability to trace the parcel and process any applicable refund. Refunds or replacements will only be issued after 16 working days within the UK, and only if the parcel is confirmed as lost in transit by the delivery provider.

Every item sold through https://xsnatched.com/ is carefully inspected before being dispatched. However, if your order arrives damaged or with any items missing, you must notify us as soon as possible.

We are committed to delivering the highest level of service, though occasional errors may occur. If you receive a damaged, faulty, or incomplete order, please contact us at cs@xsnatched.com. If you report an issue under these conditions, our responsibility will be limited to one of the following:

• Replacing any Products that are damaged or defective; or
  
• Refunding the amount you paid for the affected Products.
  

We are not liable for any indirect or consequential loss, damage, or expense arising from any issue reported under this condition. Our liability is limited solely to refunding the amount paid for the relevant Products in accordance with these Conditions.

Your satisfaction is our top priority. While we hope you love your order, if you are not completely happy with your items, we are pleased to offer a refund. If your item is faulty (such as arriving damaged or with a manufacturing defect), please contact cs@xsnatched.com.

All items must be returned in a new, unworn, and unused condition within 30 working days of receipt. XSnatched cannot accept returns of non-faulty items that show signs of wear or use. In such cases, the customer will be notified and the item(s) will be returned to them.

We strongly recommend using a signed-for postal service, as we are unable to issue refunds for items lost in the post. Please keep your proof of postage until we confirm that your return has been received.

Once your return has been approved, we will issue a refund to the original purchaser’s debit or credit card for the amount paid, excluding postage costs.

PLEASE SEND ALL RETURNS TO:

(Insert return address here)

This Privacy Policy explains how XSnatched, a company registered in England and Wales (“we” or “us”), collects, uses, and protects your personal information when you visit or interact with our website (the “Website”). By using the Website, you agree to the terms of this Privacy Policy and consent to the collection, storage, use, and disclosure of your personal information as outlined here.

All personal data you provide will be handled in accordance with applicable laws, including the Data Protection Act 1998 (as amended). We take all reasonable measures to safeguard your information, including the use of encryption technology where appropriate.

We reserve the right to update this Privacy Policy at any time, while ensuring it remains fully compliant with all relevant laws and guidelines. We will make every effort to keep this page current, and may inform you of any changes by posting the updated Privacy Policy on the xsnatched.com website.

We may collect and store personal information when you visit the Website. This may include, but is not limited to, your name, email address, postal address, and transactional details related to your activity on the Website. It may also include any correspondence you send to us, information about your interactions with the Website, content and advertising data, computer and connection details, statistics on page views, traffic data, IP address, standard web log information, and any additional details requested to verify your identity.

We may also collect personal information in the following ways:

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  information you provide when purchasing products from us; and
  
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  any details you share when you enquire about our services, contact us via email or telephone, write to us, or otherwise communicate with us.
  

All information collected through our Website or from your correspondence is used to operate, enhance, and personalise the services we provide to you. We are committed to using your personal information solely for the following purposes:

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  Planning and managing the business operations of XSnatched.com, including analysing customer shopping habits, product preferences, and style trends
  
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  Technical administration and improvement of our Website
  
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  Internal research for XSnatched purposes only
  
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  Providing you with information about our services
  
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  Informing you about offers, updates, and news from XSnatched.com
  
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  Managing and fulfilling your orders, including verifying payment and credit card details
  

During registration, you will have the option to choose how we may use your information. Please refer to the ‘your permission’ and ‘helping us to grow’ sections for guidance on updating your preferences or opting out of communications you do not wish to receive.

There are only three circumstances in which we may share your information with third parties:

1. 
   In the unlikely event that our business or assets are sold or transferred to another company. Should this occur, you will be notified, and we will make reasonable efforts to ensure that the acquiring organisation upholds the practices outlined in this Privacy Policy.
   
2. 
   With external research companies we may engage to contact you directly for feedback about our services.
   

You acknowledge that the Internet is not a completely secure means of communication, and therefore we cannot guarantee the security of any information transmitted between you and us online. We cannot accept responsibility for any loss or damage arising from the loss of confidentiality of such information. However, we take extensive precautions to safeguard your data. All personal information we store is held on secure servers, and only authorised employees, partners, or subcontractors who require access to perform specific tasks are permitted to view personally identifiable information. All passwords are stored in an encrypted (MD5-hashed) format and cannot be read by any employee or contractor.

You may browse the Website without registering, but you must create an online account to purchase items. When registering, your username will be your valid email address, and you will be required to create a password. You are fully responsible for all actions taken under your username, whether by you or by someone else. It is your responsibility to keep your login details secure. By registering, you confirm that all information you provide is accurate and complete, and you agree to inform us immediately of any changes to your details.

While XSnatched takes all reasonable measures to provide a reliable service, we cannot guarantee that your use of this Website will be uninterrupted or error-free.

We are not responsible for your use of any external websites accessed through links on our Website. These links are not under our control, nor do we endorse their content.

You may use the Website only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations relating to your use of the Website and any transactions carried out through it.

All rights, including copyright and database rights, in this Website and its content are owned by XSnatched and/or our licensors. Except where permitted by law, you may not distribute, adapt, translate, modify, merge, or make the Website’s content available to any other person, nor may you use it for commercial purposes. You are also prohibited from using our content to create any type of database, whether electronic or otherwise. All other rights remain reserved.

We reserve the right to:

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  modify or suspend the Website (or any part of it), temporarily or permanently, with or without notice. You agree that we shall not be liable to you or any third party for any such modification or withdrawal; and/or
  
• 
  amend these Conditions from time to time. Continued use of the Website following any change will be treated as your acceptance of the updated Conditions.
  

It is your responsibility to review the Conditions regularly. If you do not agree to any changes, you must stop using the Website immediately.

Here is a smooth and professional rephrasing:

If you no longer wish to receive email communications from us, please click the unsubscribe link at the bottom of any newsletter email or contact us at cs@xsnatched.com.